It’s simple! You can email us using our contact form! We will then respond within 48 business hours to learn more about your upcoming event and check on item availability. Next, we will create a proposal for you. All items are rented on a first come, first serve basis. If you would like to reserve your items, a 50% non-refundable deposit is required to book the items. The remaining 50% is due 30 days prior to your event date.

We welcome changes to your order. We are happy to swap out items, but ask that your total rental amount doesn't decrease and your newly requested items are available.

We deliver in and around central Pennsylvania. Is your event somewhere further? We are always looking for a good excuse for a road trip, so let us know where you are and we will see if we can help!

Our delivery minimum varies based on the distance from Elizabethtown, PA. Within 30 miles: $300 minimum, 30-60 miles: $600 minimum, 60-100 miles: $1000 minimum, 100+ miles $1500.

We make delivery easy so you don’t have to worry on the day of your event! Our installation service includes delivery, assembly, set-up, break-down, and pick up. Our crew will place each piece according to your specifications and make sure everything is FLAWLESS before leaving.

If you would like to pick up your items there is a $200 minimum. Not all items are available for pick up. An enclosed trailer, truck with a cab, or large van will be required for pick up. Furniture must be strapped down securely to prevent it from falling over during transit. 10% restocking and cleaning fee apply.

The rental period for each item is 24-hours. On occasion, based on our delivery schedule, venue availability and client wishes we are able to deliver earlier than the day-of and pick up in the days after your event. Need it longer? We are happy to work with you and see if we can accommodate!

We understand accidents happen, you are hosting a party after all. We pride ourselves on being able to repair most damages. However, a fee will still be charged at 25$ per hour plus the expenses required for the repair.

Our rentals cannot be left outside overnight. They must be either brought inside or covered by a tent with sidewalls to prevent morning dew or rain from blowing in. If you are worried about your rentals getting wet during your event, please inquire about our weather team by emailing us at info@creeksidecharm.co